At pak356, the privacy and security of your personal data is treated as a core obligation — not an afterthought. This Privacy Policy explains exactly what information we collect, why we collect it, how it is used, who it may be shared with, and what rights you hold over your own data as a registered player on our internationally licensed platform.
These principles underpin every data processing decision we make. They are not aspirational goals — they are binding operational standards applied to all personal data held by pak356.
pak356 collects your personal data only for specific, clearly stated purposes. We do not repurpose your data for uses that are incompatible with the reasons for which it was originally collected, without your prior consent.
We collect only the data that is genuinely necessary to operate your Account, fulfil our KYC obligations, process payments, and deliver our gaming services. We do not accumulate data we do not need.
All personal data stored and transmitted by pak356 is protected by industry-standard encryption protocols. Our platform infrastructure is subject to regular security audits as a condition of our international gaming licence.
pak356 takes reasonable steps to keep your personal data accurate and up to date. You can update your Account information at any time through your Account settings or by contacting customer support.
pak356 does not retain your personal data indefinitely. Retention periods are defined by the purpose of processing and by our obligations under our international gaming licence. Data is securely deleted or anonymised once the applicable retention period expires.
pak356 is accountable for the personal data it processes. This Privacy Policy is published in plain, readable English so that Pakistani players understand their rights and our obligations without needing a legal background to interpret it.
pak356 is an internationally licensed online casino and sports betting platform operating at pak356.org. We provide Pakistani players with a secure, PKR-native gaming environment offering casino games, live dealer tables, cricket and sports betting, Dragon Tiger, Rummy, slots, and related account services. References to "pak356", "we", "us", or "our" throughout this Privacy Policy refer to the operator of the pak356.org platform.
pak356 acts as the data controller in respect of the personal data collected from users of this Platform. As data controller, pak356 is responsible for determining the purposes and means by which your personal data is processed. Where third-party service providers process data on our behalf, they do so as data processors, bound by contractual obligations that prohibit them from using your data for any purpose other than the specific services they provide to pak356.
For all data protection queries, requests to exercise your rights, or complaints related to how pak356 handles your personal data, the primary point of contact is the pak356 support team. Contact details are provided in Section 14 of this Policy. pak356 is committed to responding to all data-related requests within the timeframes set out in this Policy and as required under applicable data protection law.
pak356 collects personal data across several categories depending on how you interact with the Platform. The table below summarises the categories of personal data we collect, with examples of the specific data points within each category.
| Category | Examples of Data Collected |
|---|---|
| Identity Data | Full legal name, date of birth, national identity number (CNIC), passport number, gender, profile photograph (where submitted for KYC). |
| Contact Data | Email address, Pakistani mobile number (e.g., Mobilink, Jazz, Telenor, Zong, Ufone), residential address including city (Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, etc.), province, and postcode. |
| Financial Data | JazzCash account number, EasyPaisa wallet number, HBL / UBL / Meezan Bank account details (where provided for deposits or withdrawals), transaction history, deposit amounts, withdrawal amounts, and PKR balance history. |
| KYC & Verification Data | Copies of government-issued ID (CNIC front and back, passport bio page), proof of address documents, selfie photographs submitted for liveness checks, and source-of-funds documentation where requested. |
| Account & Gaming Data | Username, account creation date, login timestamps, game history, betting history, win/loss records, bonus utilisation, responsible gaming limit settings, and self-exclusion records. |
| Technical Data | IP address, device type and model, operating system, browser type and version, screen resolution, session duration, referring URL, and geolocation data (city-level, derived from IP). |
| Communications Data | Records of live chat conversations, support ticket contents, email correspondence with pak356 support, and survey or feedback responses submitted voluntarily. |
| Marketing Preferences | Communication opt-in and opt-out records, preferred notification channel (email, SMS), bonus offer engagement history, and promotional response data. |
pak356 does not intentionally collect special category data (such as health information, racial or ethnic origin, religious beliefs, or political opinions) from its Players. If you choose to disclose any such information voluntarily — for example, in the context of a responsible gaming assessment — it will be treated with the highest level of confidentiality and processed only to the extent strictly necessary to provide the relevant support service.
pak356 collects your personal data through the following channels and interactions with the Platform:
The majority of personal data pak356 holds about you is data you have provided directly during the following interactions:
When you visit pak356.org or use the Platform's features, certain technical data is generated and collected automatically by our systems, including your IP address, device identifiers, browser fingerprint, session activity data, and geolocation (at city level). This automated collection is necessary for platform security, fraud prevention, and service optimisation.
pak356 may receive limited personal data about you from third-party sources in specific circumstances:
pak356 processes your personal data only where a lawful basis for doing so exists. The table below sets out the primary purposes for which we process personal data and the corresponding legal basis for each purpose.
| Purpose of Processing | Legal Basis |
|---|---|
| Creating and managing your pak356 Account | Performance of contract — processing is necessary to provide the gaming services you have registered for. |
| Identity and age verification (KYC) | Legal obligation — required under our international gaming licence to verify that all registered players are 21 years of age or older. |
| Processing deposits and withdrawals in PKR | Performance of contract — processing is necessary to facilitate financial transactions via JazzCash, EasyPaisa, and bank channels. |
| Anti-money laundering (AML) and fraud screening | Legal obligation — required under the conditions of our international gaming licence and applicable AML regulations. |
| Providing customer support and resolving disputes | Performance of contract and legitimate interests — necessary to deliver the support services offered to registered Players. |
| Responsible gaming monitoring and intervention | Legal obligation and legitimate interests — required to fulfil responsible gaming obligations under our gaming licence and to protect player welfare. |
| Sending transactional and account notifications | Performance of contract — necessary communications relating to your Account status, security, and transactions. |
| Sending promotional and marketing communications | Consent — sent only to Players who have actively opted in to receive promotional communications from pak356. |
| Platform security, fraud prevention, and abuse detection | Legitimate interests — pak356 has a legitimate interest in protecting the integrity and security of the Platform and its Players. |
| Analytics and platform improvement | Legitimate interests — pak356 uses aggregated and anonymised usage data to improve Platform performance and user experience. |
pak356 does not sell your personal data to third parties. We share your personal data only in the limited circumstances described below, and always subject to contractual safeguards that require the recipient to protect your data in a manner consistent with this Privacy Policy.
pak356 engages third-party service providers to perform specific functions on our behalf. These providers have access to the personal data necessary to perform their contracted services and are prohibited from using it for any other purpose. Categories of service providers include: KYC and identity verification platforms, payment processing partners (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank), fraud and AML screening services, game software providers, cloud hosting and infrastructure providers, and customer support platform operators.
pak356 may disclose your personal data to regulatory authorities, law enforcement agencies, or courts of competent jurisdiction where required by law, by the conditions of our international gaming licence, or pursuant to a valid legal order. Such disclosures are made only to the extent required and are not subject to your prior consent where legal compulsion applies.
In the event that pak356 undergoes a merger, acquisition, reorganisation, or sale of all or part of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the applicable privacy arrangements before the transfer takes effect, to the extent reasonably practicable.
pak356 will never sell, rent, or trade your personal data to third-party advertising networks, data brokers, or commercial marketing organisations. Your data is used exclusively to operate your Account, comply with our regulatory obligations, and improve the pak356 gaming experience.
pak356.org uses cookies and similar tracking technologies to ensure the Platform functions correctly, to maintain your logged-in session, to protect against fraud, and to understand how Players interact with the site so we can continue to improve it.
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Required for the Platform to function — maintains your login session, secures your Account, and enables the cashier to operate. Cannot be turned off without breaking core functionality. | No — essential to service delivery. |
| Functional | Remembers your preferences such as language settings, responsible gaming limit configurations, and game display options so you do not need to re-enter them each session. | Yes — via browser settings. |
| Analytics | Collects anonymised data on how Players navigate the Platform — which pages are visited most, where users drop off, and how features are used — so pak356 can improve the gaming experience. | Yes — via cookie consent settings. |
| Security | Used for fraud detection, bot prevention, and identifying suspicious login patterns. Contributes to the AML monitoring obligations under our gaming licence. | No — required for regulatory compliance. |
You can manage your cookie preferences through your browser settings at any time. Note that disabling functional or analytics cookies may affect your experience on pak356.org but will not prevent you from accessing your Account or playing games.
pak356 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with our legal and regulatory obligations, and to defend against or pursue legal claims where applicable. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with pak356's data disposal procedures. Anonymised data — from which no individual can be identified — may be retained indefinitely for statistical and analytical purposes.
pak356 applies a multi-layered approach to the security of your personal and financial data. The following technical and organisational measures are in place at all times to protect data held by pak356 against unauthorised access, accidental loss, alteration, or disclosure:
While pak356 maintains robust security measures at the platform level, the security of your Account also depends on how you manage your login credentials. You are responsible for keeping your pak356 password confidential, using a strong and unique password, enabling two-factor authentication, and logging out of your Account when using shared devices. If you suspect your Account has been compromised, contact pak356 support immediately so we can take protective action.
As a registered player on pak356, you hold the following rights in respect of your personal data. These rights can be exercised by contacting the pak356 support team using the contact details set out in Section 14 of this Policy. pak356 will respond to all rights requests within thirty (30) days of receipt, or within such shorter period as may be required under applicable data protection law.
You have the right to request a copy of all personal data pak356 holds about you, along with information about how it is used and on what legal basis.
If any personal data pak356 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update most Account information directly in your Account settings.
You may request deletion of your personal data where it is no longer needed for the purpose it was collected, subject to pak356's legal retention obligations (particularly KYC and AML records).
You can request that pak356 restrict the processing of your data in certain circumstances — for example, while the accuracy of the data is being contested.
Where processing is based on your consent or on the performance of a contract, you may request your personal data in a structured, commonly used, machine-readable format.
You have the right to object to pak356 processing your data where that processing is based on legitimate interests, including direct marketing. Objections to marketing are actioned immediately.
Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time through your Account notification settings or by contacting support.
If you believe pak356 has not handled your personal data in accordance with this Privacy Policy, you have the right to raise a formal complaint with pak356 and, ultimately, with the relevant data protection authority.
Please note that certain rights are subject to limitations where pak356 has overriding legal obligations — particularly those arising from our international gaming licence, AML regulations, and responsible gaming requirements. Where a rights request cannot be fully fulfilled, pak356 will explain the reason in writing.
pak356 operates an absolute minimum age requirement of 21 years. We do not knowingly collect personal data from individuals under the age of 21, and we do not permit minors to register Accounts or access any paid gaming services. Age verification is conducted as a mandatory part of the KYC process for all registered Players. Where pak356 discovers or has reasonable cause to suspect that an Account has been registered by an individual under 21, the Account will be immediately suspended, all associated balances will be held pending investigation, and the matter will be escalated to the compliance team in line with our licensing obligations.
If you are a parent or guardian and believe that a minor in your care has registered an Account on pak356, please contact our support team immediately. pak356 will act swiftly to close the Account and return any deposited funds to the originating payment method, after completing necessary verification steps.
pak356 sends promotional communications — including information about new games, bonus offers, PSL cricket betting promotions, and seasonal campaigns — only to Players who have actively opted in to receive such communications during registration or subsequently through their Account notification settings.
You can opt out of pak356 marketing communications at any time by:
Opt-out requests are processed within 5 business days. Opting out of marketing communications does not affect your receipt of transactional and account-related communications (such as deposit confirmations, withdrawal notifications, and security alerts), which are sent regardless of marketing preference as they are necessary for the operation of your Account.
pak356 does not share your contact details with third-party marketing organisations. Any promotional communication you receive that purports to come from pak356 but originates from a third-party domain or number should be treated as suspicious and reported to pak356 support immediately.
pak356 operates as an internationally licensed platform, and some of the third-party service providers we engage — including KYC verification platforms, cloud infrastructure providers, and game software partners — may process data in jurisdictions outside Pakistan. Where such international transfers occur, pak356 ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that applied within Pakistan, in line with the requirements of our international gaming licence.
Safeguards used by pak356 for international data transfers include: contractual clauses that impose data protection obligations on third-party recipients equivalent to those that apply to pak356; transfers only to jurisdictions assessed to provide an adequate level of data protection; and, where neither of the above applies, your explicit consent to the transfer where legally required. If you have questions about where your data is processed, contact pak356 support for more information.
pak356 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, updates to our Platform services, changes to applicable law, or amendments required by our international gaming licensing authority. The effective date of the current version is displayed at the top of the hero section of this page.
Where changes are material — meaning they significantly affect how your personal data is used or the rights available to you — pak356 will notify registered Players by email to the address associated with their Account at least fourteen (14) days before the changes take effect. Non-material updates (such as clarifications, corrections, or additions that do not reduce your rights) may be implemented without prior notice.
Your continued use of the pak356 Platform following the effective date of any revised Privacy Policy constitutes your acknowledgement of the updated terms. If you do not agree with any changes, you should cease using the Platform and request Account closure before the revised Policy takes effect.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights described in Section 9, want to raise a concern about how pak356 has handled your personal data, or need to report a potential data security incident, please contact the pak356 support team using the details below.
| Contact Method | Details |
|---|---|
| Support Email | [email protected] (plain text — not a clickable link) |
| Support Availability | 24 hours a day, 7 days a week, 365 days a year |
| Response Time Target | All data rights requests and privacy complaints acknowledged within 48 hours; substantive responses provided within 30 days of receipt. |
| Live Chat | Available directly on pak356.org while logged in to your Account — for urgent Account or security concerns. |
If you raise a privacy complaint with pak356 and are not satisfied with our response, you have the right to escalate the matter to the relevant supervisory or data protection authority in your jurisdiction, or to the licensing authority responsible for overseeing pak356's international gaming licence. pak356 will cooperate fully with any such authority in the investigation and resolution of privacy complaints. We take all complaints seriously and aim to resolve them fairly and promptly at the first point of contact wherever possible.
pak356 combines internationally licensed security with a genuine Pakistani gaming experience — PKR accounts, JazzCash and EasyPaisa payments, PSL cricket betting, live casino, Dragon Tiger, Rummy, and over 1,500 slots. All in one trusted platform.
21+ only. Gambling involves financial risk. Please play responsibly. Terms and conditions apply.